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| Why does it take up to four weeks for delivery?The largest size tapestries are not usually stocked. Each one is woven when it is ordered. This requires lead-time, set up time, and production time. You may get lucky on the small and medium sizes. Smaller sizes are loomed multiple units at a time, and those not sold go into stock for future orders. They typically ship and are received in one week’s time. |
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| Do you ship to Alaska, Hawaii and Puerto Rico?Yes. However, shipping rates apply, and will be displayed during checkout for these locations.
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| Do you ship to Canada?We ship to Canada via "UPS Standard to Canada". Shipping rates apply and are displayed during checkout. Shipments to Canada may be subject to customs / import charges. The customs charge is the responsibility of the receiving party.
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| How safe is my credit card information?We use Pay Pal for all of our on line transactions because they are one of the safest processors in the world using secure eCommerce servers. Then your order is encrypted before being sent to us. Your card information actually never comes to us, and therefore is as safe as it can possibly be. |
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| How do I know that my order has reached you?Every order is confirmed by email within 24 hours, including holidays and weekends. |
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| What if my order does not reach me?There could be unforeseen delays in the receipt of your ordered goods. We have a very strict monitoring system to track the shipment of your order. However, if you are concerned in anyway about a delay in receiving your shipment, we would appreciate if you will send us an email at:dlneilsen@att.net and we will update you on the shipment within 48 hours. |
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How do I hang my tapestry? 1. All of our tapestries have a backing sewn to the artwork with a patterned design.
2. The backing has a hidden pocket attached to accept a rod.
3. Our hardware includes a high-quality adjustable metal rod and mounting brackets.
4. Securely mount the brackets to the wall with the enclosed screws.
5. Slide the tapestry over the rod and attach the finials.
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| My tapestry was quite wrinkled when it arrived. How do I get the wrinkles out?To remove wrinkles caused by shipping, steam the backside of the tapestry with a steam iron set to "Cotton". However, the wrinkles will fall out over time as the fabric relaxes.
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| Can tapestries be framed?We have seen beautiful framed applications using our tapestries. We encourage you to do research and use a frame shop that has experience working with textiles. |
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| What materials do you use for your threads?Cotton and Rayon - Historically, tapestries were made of wool, mostly because it is the easiest yarn to dye. Our tapestries are made using a very fine count cotton yarn that better allows for the very fine weave detail you see in the pieces. Rayon is included to add the subtle look of luster.
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| Are the colors I see on my computer the same as the tapestry?Minor variations of brightness and color may occur due to differences in computer display settings and monitors. We have made every attempt to match colors as closely as possible to the actual product. If you have a specific question, please contact us. |
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